HTC Droid Incredible 2.2 Bug Killing Exchange Services

Monday, September 20, 2010 10:59:31 AM

It looks like there is a bug in the 2.2 firmware for the HTC Droid Incredible that will fill up your exchange logs and add overhead to your HTTP logs.

We saw our HTTP logs increase from ~20MB/day to over 100MB/day. On our message store logs we saw an increase from 1-2 log files, 5MB each, every minute to over 20.

Shutting off the phones saw an immediate reduction in the logfile creation.

An example of one of our users showed a drastic increase in HTTP log sessions, as follows:

  • 9/07 – 803 entries
  • 9/08 – 2768 entries
  • 9/09 – 408414 entries
  • 9/10 – 428765 entries

Both users are using the same phone and are on Verizon.

One user is also experiencing a calendar issue where multiple calendar items are appearing even after deletion and pages of reminders from the past keep coming up.

There are lots of forum entries around the web on this, but no fixes that I've been able to locate. Hopefully HTC/Verizon will have a fix out soon. Until then we are waiting for the users to bring their phones in so we can perform some diagnostics and testing on them.

If you know of any good fixes or are having this issue, drop a line in the comments. The best solution we have for now is to disable OMA or Mobile Network on the device and wait for a fix or install a 3rd party e-mail application.


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